Meet Your New Assistant:
Karma
Karma is a browser extension that we deploy on day one to work alongside staff and simplify complex workflows.
Payer UM Portal
Prior Authorization Request
Request ID: PA-2024-789
Status: In Progress
Patient Information
Sarah Johnson
123456789
Requested Service
MRI Brain w/ contrast
70553
Karma Assistant
Patient Data Populated
All fields auto-filled from EMR
Clinical Notes Attached
3 supporting documents added
Review Required
Please verify diagnosis code
Ready to Submit
All requirements met for submission
Estimated Processing Time
Assistants run in Karma to assist with complex workflows like Prior Auth Submission or Claim Appeals. Over time, new agents are trained to complete these workflows on their own, reducing the need for staff involvement. This frees staff to focus on the patient experience and making critical decisions.
From Assistant to Trained Agent
Automated Data Collection
Karma gathers patient info, insurance details, and clinical data
Smart Form Population
Pre-fills forms and prompts staff for missing information
Staff Review & Submit
Staff reviews, approves, and submits with one click
Evolves Into Trained Agents
After learning from staff interactions, Karma trains specialized agents to handle these workflows autonomously